Privacy Policy

Introductory terms

You are an important customer to us, therefore our very first priority is to offer you superb service in all aspects of your stay.

Liburnia Riviera Hotels Joint Stock Company and Remisens Hotel Group d.o.o., Zagreb (hereinafter: “LRH”, “Remisens” “we”, “us”, “our”) respect your privacy and are committed to protecting your personal details. The collection and storage of information is conducted in accordance with the provisions of the Personal Data Protection Act. Please note, that we reserve the right to change the terms and conditions of the Privacy Policy, under which this Site is offered at any time. At every touch point or guest interaction, also by conducting every aspect of our business, we may collect personal data.

"Personal data" means any information collected and logged in a format that allows you to be identified personally, either directly (e.g. name) or indirectly (e.g. telephone number) as a natural person. Before providing us with this information, we recommend that you read this document describing our customer privacy protection policy.

We may use Your Personal Information (hereinafter referred to as “PI”) for marketing purposes. If required by applicable law, You will be requested to give Your prior express consent to receive such marketing materials. We may also collect and keep information and records related to conversations, including recording or monitoring reservation center calls.

By accessing and using our website (this includes: viewing, transmitting, caching or storing this site, or any of its services, functions, materials or content) this means you have read and agreed to each and all the terms and conditions. If you do not agree with the terms and conditions, you may not use this Site for any further purpose.

1. Information covered by our privacy policy

The following information we require from you is protected:

  • name
  • address
  • e-mail address
  • telephone and/or fax number
  • other information which you request be protected

At any time, you may also remove the privacy protection on this information, through an explicit request made in person. You may remove your name from our mailing list at any time, and your information will not be used by us for promotional purposes. In that case, we will use your information for internal purposes only, i.e., for statistical analysis of information.

2. Purpose of requested information

All information requested by us is used exclusively for the following purpose:

  • To provide the services you request from us;
  • Manage your reservation of rooms and other accommodation facilities;
  • Improving your stay experience at the hotel;
  • Managing our loyalty program;
  • Providing you with information about meetings and events;
  • Using your feedback to improve our services;
  • Providing you with the post-stay care: including you in our newsletters, entering you into our prize game system, other marketing communications and service awareness marketing activities;
  • internal statistical analysis

We guarantee that the information provided will be used for the above stated purposes only. The purpose of using the information is to establish contact with you (to send you information by post, fax, electronic mail, telephone or other), in the event that we must contact you quickly, or as part of our statistical analyses for internal purposes and market research.

Due we do not collect knowingly personal date from persons under 18 years of age, we would be grateful if your children do not submit any personal information without your permission.

If you choose to participate in social media activities or offerings sponsored by us, we may collect certain information from your social media account consistent with your settings for the social media service.

Regarding the obligations to the local authorities, we may also be obliged to send your information to local authorities if this is required by the local law.

3. Duration of the privacy policy

Once you submit your information and permit us to contact you, your name will be placed on our mailing list. The moment of application is your acceptance to be contacted. Protection of privacy of your information is permanent. At any time, you may remove your name from our mailing list.

4. Contents of the privacy policy

Your e-mail address and remaining information will not be sold, leased or made available to any third party without your consent, for the contrary is against our privacy policy. We are strict in our "no spam" policy. We seek your special consent for permission if you wish to be contacted with respect to special offers and actions. We are not responsible for accidental errors or due to other objective circumstances which could accidentally violate the guarantee protection of your information, but does guarantee that the error will be corrected, to the greatest extent, as soon as possible.

5. Credit card information statement

Hereby you accept that we as the owner of this Site are not responsible for any kind of credit card information - interception or any other illegal use of the credit card data, which are connected to the direct use of this Site. We will take all measures required by law to protect this data. When you submit credit card data by the reservation process, the SSL (Secure Socket Layer) encryption technology is used to guarantee the security of this particular transaction. However, no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure. For your own privacy we encourage you not to include credit card information in any e-mail you send to us.

6. Cookies and on-line technologies

As with many other sites, our site may use "cookies" or other technologies to help us deliver content specific to your interests, to process your reservations or requests, and/or to analyze your visiting patterns. Cookies and other similar tracers are packets of data used by servers to send status information to a user’s browser and return status information to the original server through this same browser. Based on this pattern, the information is adjusted to your needs and your usual usage of the Internet. These tracers may be installed on your device, depending on the browser’s preferences. Cookies, by themselves, cannot be used to disclose your individual identity. This information identifies your browser, but not you, to our servers when you visit our site. If you want to remove or block cookies at any time from your computer, you can update your browser settings (consult your browser's "help" menu to learn how to or block cookies). We also may collect data by using "pixel tags," "web beacons," "clear GIFs" or similar means (collectively, "pixel tags") that allow us to know when you visit our site and to understand how you interact with our emails or advertisements.

7. Protecting the personal information of children

We advise parents and guardians to teach their children the importance of being responsible when dealing with personal information on the Internet. We do not wish to collect, and have no intention of collecting, personal information from those under the age of 18. Any information collected will be neither used nor divulged to a third party except in cases involving promotional games on the Internet. Such information required for contacting persons through the Internet will be used, without parental consent, only as a direct response to a child’s request and will not be used for any other purpose. We do not collect personal information for the purpose of contacting individuals outside of the Internet, except in cases involving contest prizes, and only then with parental consent. We do not divulge any personal information to third parties without parental consent; We do not enable children, without parental consent, to publicly announce, or in any way distribute, personal information sent to us as contact information, nor do we encourage children, for the purpose of participating in a contest or other activity, to disclose more information than is necessary to take part in said activity. In cases where a child under the age of 18 is eligible to participate in a contest, we first request that the child in question receives consent from a parent or legal guardian as well as submits the e-mail addresses of his/her parents or guardians. In the event that a child under the age of 18 is the recipient of a contest prize, the parents or guardians are informed by way of e-mail, telephone or in writing. The personal information of children will be deleted from our database should a parent or guardian request us to do so. As a parent or guardian, you retain the right to request to see any and all personal information regarding your child which we received on any of our websites. You may also request the removal of information (should this information still exist in our database) and/or ban any collection or usage of information about your child in the future. If you are a parent who would like to exercise that right please contact us. Aside from the aforementioned, we guarantee the protection of personal information of children in accordance with the legal regulations that pertain to this issue.

8. Changes of information

At any time, you may contact us to review your personal information as well as alter, correct or information. Up until we receive notification of changes, we will continue to use your original contact information. In the event of experiencing difficulties with your rights, please contact us directly on the e-mail address: info@remisens.com, or by the phone on: +385 51 710 444.

9. Your Permission

In filling out the forms on this site, you guarantee that the information provided is correct, that you are capable of doing business, and that you fully agree that we collect and use your personal information in accordance with the regulations and terms of our privacy policy.

You agree that the use of our website is at your own responsibility, that we or any related third party cannot in any way guarantee that the use of this website will not be interrupted or without errors, that we or any other natural or legal person included in the creation, production and distribution of this website are not responsible for any damage resulting from the use or the inability to use this website, that it is forbidden to copy, transfer, distribute, link to, publish or modify this website in any way, and that any violation of this prohibition may result in the infringement of copyright, trademark, or any other right, which can lead to legal proceedings and prosecution.

10. Transparency

In the event our privacy policy is amended, we will post those changes on this web site such that you may have constant access to them. Any change to our Privacy Policy will become effective upon posting the information on this Site. These changes will be valid in our relations as though they existed prior to your registration on our mailing list, provided that they are in accordance with respective laws of the European Union and the Republic of Croatia and that they do not restrict you of your rights.

Revised: December 18th, 2015