Terms of use
GENERAL TERMS AND CONDITIONS – RHG
- Basic Information
These General Terms and Conditions for hospitality services apply to accommodation contracts concluded via the following channels:
- Official hotel websites
- Email
- Telephone calls
- Online booking platforms
By using these channels, you confirm that you have read, understood, and accepted these terms. Contracts can only be concluded by individuals over 18 years of age.
- Terms of Use
Thank you for visiting the Remisens Hotel Group website. This site and all its pages (collectively, the “site”) are provided by Hoteli Cavtat d.o.o., Hoteli Metropol d.o.o., and Remisens Hotel Group d.o.o. (hereinafter: “Remisens,” “we,” “us,” “our”). By using this website, you accept the following terms of use. If you do not accept these terms, do not use this website. From time to time, we may change the Privacy Statement and Terms of Use related to this website based on potential changes to our website and user experiences. If you have questions regarding our site, privacy policy, or terms of use, please email us at info@remisens.com. - Legal Notice
This website is owned and operated by:
- Hoteli Cavtat d.o.o., Šetalište Žal 4a, 20210 Cavtat, Croatia, OIB: 91951159924, MBS: 060065907, registered with the Commercial Court in Dubrovnik, a member of the Remisens Group.
- Hoteli Metropol d.o.o., Obala 77, 6320 Portorož, Slovenia, registration number: 6767648000, registered with the District Court in Koper, tax number: SI 34082182, a member of the Remisens Group.
- Terms of Use
We grant a limited, non-transferable right to access and use our website for non-commercial purposes. Any unauthorized use of this website automatically revokes this right. We may update or change these terms without prior notice. If you continue to use this website after we post changes to the terms, it means you agree to the updated terms. Unless the law requires otherwise, all changes to the terms take effect immediately upon posting on our website. - Customer Complaints
In accordance with the applicable laws of the Republic of Croatia and the Republic of Slovenia, customers have the right to submit a written complaint regarding the provided service. Complaints can be submitted:
- For services in Croatia – by email to: info@hotel-cavtat.hr or by mail to: Hoteli Cavtat d.o.o., Šetalište Žal 4a, 20210 Cavtat, Croatia.
- For services in Slovenia – by email to: info@hotel-metropol.si or by mail to: Hoteli Metropol d.o.o., Obala 77, 6320 Portorož, Slovenia.
A response to the complaint will be provided within 15 days of receipt.
- Contract Structure
The accommodation contract consists of: - These General Terms and Conditions
- Specific reservation conditions: type of accommodation, number of persons, price, duration of stay, etc.
- Overbooking
In case of overbooking or closure of the facility, the guest may be redirected to accommodation of the same or higher category at no additional cost. The guest has no right to compensation for the replacement. - Right to Cancellation
The customer does not have the right to unilaterally terminate the contract in accordance with Article 79 of the Consumer Protection Act because the contract pertains to the provision of services on a specific date. - Use of the Site
Access to the site and the data contained therein is subject to the stated terms and rules. Any use of this website after downloading the homepage will be considered acceptance of the following legal conditions:
The contents of this site are available only to persons who can enter into legally binding contracts under applicable law, meaning they are not available to minors. By using this site, you declare that you are of sufficient age to use this site and to enter into legally binding relationships for obligations that may arise from using this site. You also guarantee that you are legally authorized to make travel reservations and/or purchases for yourself or for others on whose behalf you are authorized to act.
You may use this site only for legitimate reservations or purchases and will not use it for any other purpose, including, but not limited to, speculative, false, or fraudulent reservations, or any reservations made in anticipation of demand.
This site is intended solely for your personal use. Commercial use of this site is strictly prohibited unless we have given prior written approval. You agree not to use this website to send chain letters, junk mail (spam), propaganda (commercial or non-commercial), or mass communications of any kind, including, but not limited to, bulk emails to any person who has not explicitly consented to be included in such a list. Furthermore, you agree not to create hypertext links from any page you control or someone else controls to this site without our express written approval, and you also agree not to impersonate another person or represent any entity, real or fictitious, including employees or our agents or any third parties providing services related to this site.
You agree not to use robots, spiders, other automated devices, or manual processes to monitor or copy the site or any content or information it contains, unless you have obtained our express written approval. You agree not to interfere with or attempt to interfere with the proper functioning of the site.
You agree not to deliver to this site: (i) any computer viruses, worms, time bombs, and/or other programs intended to destroy, adversely affect, disrupt, or steal any system, data, or information; and (ii) any content that may create any liability for us.
To the extent permitted by applicable law and regulations, the information available on the site cannot be considered a basis for any important personal or business decision, and you agree not to hold us responsible for any failure to meet your expectations.
This site contains links to other websites. We provide these links solely as a convenience to you and for informational purposes. We have not reviewed all the information on these other websites. The inclusion of these links does not mean that we endorse or approve the content, advertisements, products, services, policies, or other materials found on or available from these websites. If you decide to access other websites, you do so at your own risk.
Product descriptions published on our product pages are representations of our suppliers. The site may contain technical inaccuracies or typographical errors or omissions. We are not responsible for typographical errors and inaccurate prices, product information, advertisements, or delivery data. Advertised prices and available quantities are subject to change without prior notice.
Information about the processing of personal data can be found in the Privacy Policies of Hoteli Cavtat d.o.o. and Hoteli Metropol d.o.o. and other service providers, all of which can be found at https://www.remisens.com/hr/politika-privatnosti. The Privacy Policies also include contact email addresses for inquiries and complaints related to personal data.
We do not accept responsibility for any damage or injury, including (but not limited to) special or consequential damages caused by your use (or inability to use) this website, including any damages or injuries caused by errors in performance, mistakes, omissions, interruptions, defects, delays, computer viruses, failures, or any other computer malfunction. You declare that the contents of this website are made available as is, without any warranty of any kind. You use this website and all materials it contains at your own risk. - Ownership
All content on this website, such as graphics, logos, articles, and other materials, is the property of Hoteli Cavtat d.o.o., Hoteli Metropol d.o.o., and Remisens Hotel Group d.o.o., Zagreb, or others, and is protected by copyright and other laws. All trademarks and logos displayed on this website are the property of their respective owners, who may or may not be affiliated with our organization. - Applicable Law and Jurisdiction
This website, terms of use, privacy policy, and all legal relationships arising therefrom are subject to:
- For Hoteli Cavtat d.o.o. and Remisens Hotel Group d.o.o.: the laws of the Republic of Croatia. All disputes will be resolved before the competent court in Rijeka, Croatia.
- For Hoteli Metropol d.o.o.: the laws of the Republic of Slovenia. The competent court in Koper, Slovenia, has jurisdiction.
- Alternative Dispute Resolution
All disputes will be attempted to be resolved amicably, and we invite customers to first contact the Remisens hotel group companies directly so we can assist in resolving any issues as quickly as possible. In case of a dispute related to the provision of services, please also contact the service providers.
Disputes within the European Union related to online purchases can be resolved through the European Online Dispute Resolution Platform provided by the European Commission to enable access to quality dispute resolution and ensure safer and fairer online shopping at the following link: https://ec.europa.eu/consumers/odr
Last revision date: 29.05.2025.
